Do I Need To Have An Account To Order?
No, you can also place an order as a guest. However, if you have an account with us, there are some benefits:
1. Express Checkout Process
2. Easily view your order status and order history
How Do I Change Or Cancel My Order?
We reserve the right for the customer to accept or reject the order even after the customer has received an order confirmation. Please contact our customer service to cancel the order or modify your order information within 2 hours before shipment.
Please note that once your order has shipped, it cannot be modified or cancelled.
What Payment Methods Do You Accept?
Aerofara provides our users with multiple safe and friendly payment methods and always guarantees users’ privacy and online safety.
We accept the following payment methods: PayPal, credit cards, and debit cards. We do not accept personal checks, money orders, direct bank transfers or cash on delivery.
How To Track My Order After Shipping?
Once your order has been dispatched, you will receive an order status email with tracking information.
You can also check package status by visiting this URL: https://www.17track.net/en
Due to the COVID-19 pandemic, delivery to certain areas may be affected.
Feel free to contact our customer service for any question.
When Can I Expect My Order?
Orders are usually processed (QC, processing, packing) within 1-2 business days after receiving your order.
Orders would take about 2 to 8 business days to ship from our warehouse to your place. Packages can be delivered as fast as 3 days.
Once your order has been dispatched, you will receive an order status email with tracking information. Feel free to contact our customer service for any question.
Can I Disassemble And Assemble The Device?
We do not advise customers to do this.
The warranty shall be rendered null and void if the product is damaged due to modification.
How Long Will The Order Take To Arrive?
For local delivery in the US and Canada, it takes about 2 to 8 business days.
Large quantity orders may not use the standard shipping method and require additional shipping time.
Pre-orders and customized orders require additional processing time before shipping.
Due to the impact of COVID-19, shipping times may be delayed. You can contact customer service for the latest status of your package.
Does Your Mini PC Come With An Operating System, RAM, SSD Installed?
Yes, of course. For your convenience, we installed the operating system and activated it for you. Don’t worry, RAM and SSD are also installed in the Mini PC.
What Should I Do If I Have After-Sale Issues?
We have a professional 24-hour reply after-sales service team that can solve any of your problems. You can send us a message, email or call our customer service department directly. Don’t worry, we will usually get back to you within 24 hours.
Do You Accept Return And Exchange?
Your satisfaction is our top priority. If you are not satisfied with your purchase, you may ask for a return or exchange within 30 days from the delivery date. Your item(s) must be returned unused, in original condition.